Woolaioli FAQ - Everything you need to know about shipping, returns, gift cards, size guides for your sweaters and accessories


Lanaioli ships throughout the European Union, Great Britain, Switzerland, Norway, Andorra, San Marino, Principality of Monaco, Canada, United States, Brunei, United Arab Emirates, Jordan, Qatar, Saudi Arabia.

Shipping is free for a minimum purchase of 49 euros. Below 49 euros the shipping cost is 6.90 euros.

Any duties or taxes applied at customs are the responsibility of the customer who buys from a non-EU country.

Delivery times for orders are 2-5 working days from receipt.

The products will be delivered by courier. Once the package has been shipped, the customer will receive an automatic email containing the shipment reference and tracking number so that they can monitor the delivery status.

Returns and Refunds

The purchased item can be returned within 14 days of receipt.

The return has a fixed cost of 10 (ten) euros, to be borne by the Customer

The Customer can request the return directly from their personal page, selecting the product they intend to return and clicking on "Request return" indicating the reason for the return itself. Customers registered before 02/15/2023 can find this page at the link: https://shopify.com/66427420918/account

Alternatively, the Customer can send an email to customercare@lanaioli.com indicating the order number and the product to be returned.

The refund is issued within 10 business days.


Lanaioli accepts the following payment methods: VISA, Master Card, Maestro, American Express, Shop Pay, Google Pay, Apple Pay, PayPal.


The gift card is valid for one year from the time of purchase.

Size guide

For each product, under the description you will find the size table