FAQ Lanaioli - Everything you need to know about shipping, returns, gift cards, size guide for your sweaters and accessories
Shipments
Lanaioli ships to Italy and throughout the territory of the European Union, Vatican City, Republic of San Marino.
Shipping is free for a minimum purchase of 99 euros.
Below 99 euros the shipping cost is 6.90 euros for the Italian territory, San Marino, Vatican City, and EU countries.
The delivery times for orders are 2-7 working days from acceptance.
The products will be delivered by courier. Once the package has been shipped, the customer will receive an automatic email containing the reference number and shipment tracking so that they can monitor the delivery status.
Returns and refunds
The purchased item can be returned within 14 days of receipt.
The return has a fixed cost of 10 (ten) euros for purchases made in Italy, Vatican City, Republic of San Marino.
For other EU countries, the return has a fixed cost of 20 (twenty) euros.
The Customer can request a return directly from their personal page, selecting the product they wish to return and clicking on "Request return" indicating the reason for the return. Customers registered before 02/15/2023 can find this page at the link: https://shopify.com/66427420918/account
Alternatively, the Customer can send an email to customercare@lanaioli.com indicating the order number and the product to be returned.
The refund is issued within 10 working days from the return of the package to the Lanaioli headquarters
PAYMENTS
Lanaioli accepts the following payment methods: VISA, Master Card, Maestro, American Express, Shop Pay, Google Pay, Apple Pay, PayPal.
GIFT CARD
The gift card is valid for one year from the date of purchase.
Size guide
For each product, below the description you will find the size chart